Apply or cosign for a new loan, complete your loan application, or check your application status.
Application links:
Check an application in progress
Chat with an agent
Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET
Phone
855-756-5626
Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET
General correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Subpoena address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
Make a payment, check your balance, or ask a question about an existing loan.
Account links:
Chat with an agent
Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET
If you're an existing student loan customer please call:
800-472-5543
International: 877-416-0012
Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET
Payments can be made any time through our automated phone system.
Borrower payment address
Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459
Cosigner payment address
Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377
General correspondence
Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319
Disputed balances
Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228
Credit Bureau reporting disputes*
Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229
*Please provide any supporting documentation/information that will help us investigate your dispute.
Subpoena address
Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures
CDs, Money Market, and High-Yield Savings Accounts
Phone
877-346-2756
Monday–Friday: 9 a.m. to 6 p.m. ET.
Phone
877-751-6884
Monday–Friday: 9 a.m. to 6 p.m. ET.
General correspondence
Sallie Mae Bank
175 S West Temple, Ste. 600
Salt Lake City, UT 84101
If you’re interested in becoming a Sallie Mae School Partner, visit our School Partners page to learn more and find out how to apply.
Current School Partners
If you have questions or need help with Sallie Mae private loan originations or any loan serviced by Sallie Mae, you can contact our School AssistSM team.
Note: Although the “Chat With Us” button may appear, we cannot utilize chat with School Partners. Instead, please contact us via phone, email, or fax using the information below.
Phone
Toll-free: 844-827-7478
International: 877-456-6221
Monday–Friday: 9 a.m. to 6 p.m. ET
We are closed daily from 1 to 2 p.m. ET.
Email and fax
SchoolAssist@SallieMae.com
Fax: 855-756-2011
To upload a document, click here.
Reporting tool quick links
OpenNet®
Mobius View Reporting (formerly DDI-Document Direct Reporting)
Loan application and solicitation disclosures