Peak loan processing 2007–2008 update and survey
As we approach the end of winter, the staff at Sallie Mae International continue to do everything possible to ensure your processing goes smoothly.
Each year, we try to evaluate what has gone well and, more importantly, where improvements can be made to provide you with the best possible service in this industry.
It should be noted that this year, overall processing went very well for our international customers. Certainly there have been individual instances of things we can and will improve. But we believe, based on comments we have received from many of you, that processing this year has been much easier than it has been in years past. General feedback suggests that this might be attributed to many of our higher education customers’ having implemented OpenNet® to begin processing their Sallie Mae loans online. In addition, changes to U.S. federal regulations were not as dramatic this year as compared to last year, when multiple disbursements and Graduate PLUS loans were introduced.
On our peak processing season survey, we hope you will provide feedback as a means of enhancing our service to further meet the unique needs of our international institutions. The survey is web-based and should take approximately 10 minutes to complete.