Phone
If you are outside the U.S., you can call us using our International toll-free dialing instructions.
From inside the U.S., Canada, Puerto Rico, or the U.S. Virgin Islands, call us toll-free at (877) 456-6221.
A call center representative will be available to assist you Monday–Friday 7:00 a.m.–9:00 p.m. ET and Saturday 9:00 a.m.–3:00 p.m. ET.
Fax
(317) 806-0676 (international dialing restrictions apply)
Email
Please send your email to International@salliemae.com.
Posted mail
Master address for overnight packages or documents:
Sallie Mae Servicing
3011 SW Williston Road, Suite 101
Gainesville, FL 32608
USA
Fax: 850-767-7477 (international dialing restrictions apply)
Regular address for Stafford MPNs and school certifications, PLUS MPNs and certifications, and any supporting documentation related to the origination of a federal loan:
Sallie Mae Servicing
P.O. Box 147020
Gainesville, FL 32614-7020
USA
Fax: 850-767-7401 (international dialing restrictions apply)
Regular address for Signature Student loan and other private loan applications (MBA LOANS and LAWLOANS) and all private loan school certifications, as well as any supporting documentation:
Sallie Mae Servicing
P.O. Box 147023
Gainesville, FL 32614-7023
USA
Fax: 850-767-7477 (international dialing restrictions apply)
Address for return of funds (e.g., loan cancellations, return to Title IV, etc.):
Sallie Mae Servicing
P.O. Box 147021
Gainesville, FL 32614-7021
USA