Phone

If you are outside the U.S., you can call us toll-free, using our International toll-free dialing instructions.

From inside the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands, call us toll-free: (800) 252-2041.

A call center representative will assist you Monday–Friday from 7 a.m.–9 p.m. ET and on Saturday 9 a.m.–3 p.m. ET.

Fax

(508) 235-2869 (international dialing restrictions apply)

Email

Please send your email to AskInternational@salliemae.com.

Addresses for loans that are disbursed or in repayment

The following addresses should be used for mail related to loans that have already been disbursed or are in repayment. Whenever possible, please use the address on correspondence you receive from Sallie Mae Servicing.

Master address for overnight packages or documents:

Fax: (570) 821-6585 (international dialing restrictions apply)

Send borrower payments to:

Send borrower correspondence, enrollment certificates, and any and all supporting documentation related to the servicing of the loan, including deferments and forbearances, to:

Fax: (570) 821-6585 (international dialing restrictions apply)

Addresses for loans not disbursed

The following addresses should be used for mail related to loans that have not been disbursed.

Master address for overnight packages or documents:

Fax: (850) 767-7477 (international dialing restrictions apply)

Regular address for GHELP Stafford MPNs and school certifications, Graduate PLUS MPNs and certifications, and any and all supporting documentation related to the origination of the loan:

Fax: (850) 767-7401

Regular address for GHELP Private and Residency & Relocation MPNs and school certifications, as well as any and all supporting documentation:

Fax: (850) 767-7477

Address for return of funds for the GHELP program (e.g., loan cancellations, return to Title IV, etc.):