Telephone

From inside the U.S., Canada, Puerto Rico, or the U.S. Virgin Islands, please call us toll-free at (877) 456-6221.

If you are dialing from Europe, you may reach us by freephone at 00-800-2671-2671.

Callers in other countries outside the U.S. can reach us using our International toll-free dialing instructions.

Call center hours of operations
Borrowers:
Call center representatives are available Monday–Thursday,
8 a.m.– 11 p.m. ET and Friday, 8 a.m. – 8 p.m. ET

Institutions:
Call center representatives are available Monday–Friday,
9 a.m.– 8 p.m. ET

Fax

(317) 806-0676 (international dialing restrictions apply).

Email

Be sure that your name, address, and phone number accompany all electronic correspondence and that your email address is listed.

Do not send your Social Security number by email.
Sensitive information should be sent by posted mail.

Information transmitted by email is not secure and could be read while in transit. Please send email:
Borrower inquiries: askinternational@salliemae.com
Institution inquiries: international@salliemae.com

Posted mail

Whenever possible, please use the address shown on correspondence you receive from Sallie Mae Servicing.

Master address for overnight packages or documents:

Fax: (570) 821-6585 (international dialing charges apply)

Send payments to:

Send borrower correspondence, enrollment certificates, and any and all supporting documentation related to the servicing of the loan, including deferments and forbearances, to:

Fax: (570) 821-6585 (international dialing restrictions apply)

Online servicing

View account information; apply for forbearance and deferment, lower payment options, auto debit, online billing; and update email permissions on the Manage Your Loans section of SallieMae.com.