Already started your loan application and need to complete the process?
Check the status of your loan*
Complete your application
E-sign your loan
Cosign a loan
*Applies to most Sallie Mae loans. Exceptions include Tuition Answer and Private Consolidation.
If you have a Manage Your Loans User ID and password, log in (on the right) and access the customer support link to contact Sallie Mae.
General information and account inquiries
Toll free: (888) 2-SALLIE (888-272-5543)
Our Interactive Voice Response System is available 24 hours a day, seven days a week.
Customer service representatives are available:
Monday–Thursday, 8 a.m.–8 p.m. in your time zone
Friday, 8 a.m.–5 p.m. in your time zone
To use TDD for servicing inquiries call toll free (888) TDD-SLMA (888-833-7562), 24 hours a day, seven days a week and a representative will contact you 8:00 a.m.–4:30 p.m. Mon.–Fri.
Loan inquiries
PLUS: (800) 891-1410
Signature Student: (800) 695-3317
School customer information
Toll free: (888) 2-SCHOOL (888-272-4665)
Monday–Friday, 8 a.m.–5 p.m in your time zone
Overseas customers: 001 (888) 272-5543
If you can't dial toll-free numbers from your location, please call (850) 767-7471.
Fax: (800) 848-1949
Please send a cover sheet with your name and account number.
Lender relations
Toll free: (800) 824-7044
Monday–Thursday 8 a.m.–8 p.m.
Friday 8 a.m.–5 p.m.
Investor Relations
Send inquiries to Investor Relations.
Business Office Solutions
School customer information
Toll-free: (800) 531-4300
Monday–Friday 8:30 a.m.–8:00 p.m. ET
Student/parent customer information
TuitionPay Payment Plan information
Toll-free: (800) 635-0120
Monday–Friday 8 a.m.–9:00 p.m. ET
Upromise
Upromise contact information and website.
Fax
General account fax number: (800) 848-1949
Please include a cover sheet with your name and account number.
Mail
Mail loan payments to:
Sallie Mae, Inc.
P.O. Box 9532
Wilkes-Barre, PA 18773-9532
Cosigners: Please send your payments to:
Sallie Mae, Inc.
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
To ensure accurate processing, include a note with your payment requesting the payment be applied to only those loans you have consigned. Please also indicate the primary borrower's account number on the memo line of your check to further ensure accurate processing.
Mail TuitionPay payments to:
Bank of America
P.O. Box 970015
Boston, MA 02297-0015
Mail NYU TuitionPay payments to:
Bank of America
P.O. Box 970016
Boston, MA 02297-0016
Mail correspondence to:
Sallie Mae, Inc.
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Mail disputed balances to:
Sallie Mae, Inc.
P.O. Box 3800
Wilkes-Barre, PA 18773-3800
Mail deferment and forbearance inquiries:
Sallie Mae, Inc.
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
Return Exit Interview forms to:
Sallie Mae, Inc.
MC 8366
P.O. Box 6180
Indianapolis, IN 46206-6180