Contact Us

Apply or cosign for a new loan, complete your loan application, or check your application status.

Application links

Apply for a loan

Complete a loan application

Check an application in progress

Cosign a loan application

Application Support chat hours

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Application Support phone hours

Monday–Thursday: 8 a.m. to 9 p.m. ET
Friday: 8 a.m. to 8 p.m. ET
Saturday: 10 a.m. to 2 p.m. ET

Phone

855-756-5626
Graduate application support: 833-613-8158

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures

Make a payment, check your balance, or ask a question about an existing loan.

Account links

Make a payment

Check a balance

Loan Servicing phone and chat hours

Monday–Thursday: 8 a.m. to 8 p.m. ET
Friday: 8 a.m. to 5 p.m. ET

Collections phone and chat hours

Monday–Friday: 8 a.m. to 9 p.m. ET

Phone

800-472-5543
International: 877-416-0012
Graduate loan servicing: 833-613-8159
 

Payments can be made any time through our automated phone system.

Borrower payment address

Sallie Mae
P.O. Box 8459
Philadelphia, PA 19101-8459

Cosigner payment address

Sallie Mae
P.O. Box 8377
Philadelphia, PA 19101-8377

General correspondence

Sallie Mae
P.O. Box 3319
Wilmington, DE 19804-4319

Disputed balances

Sallie Mae
P.O. Box 3228
Wilmington, DE 19804-0228

Credit Bureau reporting disputes*

Sallie Mae
P.O. Box 3229
Wilmington, DE 19804-0229

*Please provide any supporting documentation/information that will help us investigate your dispute.

Subpoena address

Corporation Service Company
15 West South Temple, Suite 600
Salt Lake City, UT 84101
Subpoena procedures