Although it's generally secure and convenient to conduct your personal and financial business online, you still need to look out for Internet criminals trying to defraud you of your money or steal your identity.
Sallie Mae is constantly evaluating and improving its systems and processes to protect you. Use this information to help keep your personal and financial data secure.
A note to Mozilla Firefox users
A bug in the Mozilla Firefox 2.0 browser's Password Manager can reveal your passwords in clear text.
Take these simple steps to protect yourself
Protect yourself from email and Internet fraud by being alert and avoiding unnecessary risks. Just as you would not give your credit card to a person you do not trust, do not give your personal contact or account information to a website that looks suspicious.
- Avoid conducting personal financial business on shared or public computers, as in an Internet café or a public library.
- If you can't avoid using a public computer, don't save your passwords or user IDs on the browser. After you're done, log out of all websites, clear the browser's cache and history, and close the browser. This makes it harder for the next person using the computer to see what you've done.
- If you have a laptop, avoid conducting financial transactions over public wireless hotspots.
- Make sure your browser is up to date and that your computer has the latest security patches.
- Install the latest version of any of the established consumer anti-virus software titles available. If you already have an anti-virus program installed, make sure you continue getting the latest anti-virus updates by keeping your subscription to these services current.
- Protect your privacy against spyware or malware by installing established spyware blockers.
- Check to make sure no one has hijacked your identity by periodically checking your credit reports with the major credit reporting agencies. Make sure your information is correct and that no one has tried opening fraudulent lines of credit in your name.
Watch out for these fraud warning signs
- Sensationalist or emotional language. Take a breath before acting on an unexpected email solicitation. Fraudulent emails are written in a way to get you to react immediately.
- Obvious spelling or grammar errors. Fraudsters and Internet criminals are often better at coding malicious software than they are at spelling. Sallie Mae communications are written by servicing and marketing professionals.
- The email is not addressed to you specifically. A company you do business with is going to know your first and last names.
If you're concerned about an email you received …
- Don’t click on the links in suspicious emails. Hackers can make their fraud sites look legitimate—even by using a real company’s name in the URL. Instead, go to the company's website by typing the URL directly into your browser. If you're still in doubt, phone the company.
- Don't fill out forms in email messages asking you for personal or financial information. Only communicate these pieces of information with a company you're working with over the phone or on a secure website.
- Make sure you're on a secure Web page when entering sensitive information. Secure Web pages will have the text https: (note the "s") at the beginning of their Web address instead of just http:. If you use Microsoft Internet Explorer, you may also see a security lock image in the bottom right of the browser window that looks like this:
- Forward suspicious Sallie Mae emails to abuse@salliemae.com. Make sure you forward the entire email and any attachments to us and not just the text in the body. This will help us better trace who sent the email and determine whether it's legitimate.
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